Effective Date: 12.18.19
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
PERSONAL INFORMATION WE COLLECT
- Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. This includes:
- Identity Data, such as your name and title. We may also collect your birth date or gender, but only when you choose to provide us with that information, such as in your account settings.
- Contact Information, such as your name, mailing address, location, and email address.
- Correspondence Information, including anything you may provide to us in your communications with us, for example your intended or actual use of our products, questions about our products, as well as records of your communications with us.
- Technical Information, such as your internet protocol (“IP”) address; your web browser software and version; if you arrived at the Website through a link from another website, information about the page you came from; your mobile device identifier and other information about devices you use to access the Website. For more information about how and when we collect this information and what we do with it, please see our Cookies and Tracking Policy.
HOW WE COLLECT INFORMATION ABOUT YOU AND SOURCES OF PERSONAL INFORMATION
We collect information from you and about you in different ways.
- Direct Interactions. We collect most of the personal information about you we use from you directly. For example, you may give us a variety of your identity, contact information, when you:
- Create an account on our Website;
- Contact us with questions or provide feedback; and
- Subscribe to our mailing lists or otherwise agree to receive marketing communications from us.
- Automated technologies and interactions. As you interact with our Website, we may automatically collect technical information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, web beacons, server logs and other similar technologies. We may also receive technical information about you if you visit other websites employing our cookies. Please see our cookies and tracking policy for further details.
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- Contact Us. We use personal information such as your contact information to respond to your questions and comments when you communicate with us through pages provided by the Website, such as the “Contact Us” feature.
- Fraud and Crime Prevention and Detection. We use your personal information, such as your identity information, contact information, and technical information, to help prevent and detect fraud and other crimes that might be committed using or against our Website. We do this to both protect our legitimate interests in protecting our business assets and comply with our legal obligations.
- Information Technology (“IT”) Security and Website Operation. We use your personal information, such as your technical information, to help us protect our legitimate interests in troubleshooting, testing, maintaining, and protecting our IT systems, including this website.
- Compliance with Legal and Regulatory Obligations. We use your personal information to comply with our legal and regulatory obligations, which arise from time to time.
- Email Newsletters and Promotions. We use personal information about you, including your contact information, to send you our latest news, clinical trials, advancements, newsletters, and product news through email, where you have agreed to receive such communications. We also may use personal information about you to administer our promotions.
- Feedback. We use information you provide to us regarding our products and services, to provide product feedback to our customers in aggregated form through the Website.
DISCLOSURE OF PERSONAL INFORMATION
We will disclose your personal information for the following limited business purposes:
- Service Providers. We may share your personal information with service providers that perform certain functions or services on our behalf in order to fulfill the services you request from us. These include third parties which host our websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of our websites. We do not authorize service providers to use or disclose the information, except as necessary to perform services on our behalf.
- Analytics. We may allow third parties to collect information in order to provide us with analytics. For instance, the Website use analytics tools provided by Google to help us understand how people use the Website. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/.
- Legal Process. We may disclose your personal information to the extent necessary to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, in order to comply with our other legal and regulatory obligations.
- Transactions. It may sometimes be necessary for the advancement of our legitimate commercial interests to share your personal information with our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. When we do this, we will always take measures to ensure the ongoing protection of your personal information.
WE PROVIDE YOU CHOICES/OPT-OUT
You can subscribe to receive marketing offers or solicitations from us through email by clicking here or emailing hello@compoundsolutions. If you prefer not to receive marketing emails from us, you may opt out at any time by unsubscribing. Please note that these requests may take up to 10 days to be effective.
ACCESS TO PERSONAL AND STORAGE OF INFORMATION
We take steps to ensure that personal information we collect is accurate and up to date, and that you have the ability to access it and make corrections to it.
We will only retain your personal information for as long as necessary (generally 7 years) to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you information, contact us at email@example.com.
THIRD PARTY WEBSITES
Our Website may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.
SECURITY/HOW WE PROTECT PERSONAL INFORMATION
We maintain reasonable security procedures to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data pursuant to our instructions.
Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.
COOKIES AND TRACKING
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use local storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Please note we do not currently support any browser based Do Not Track (DNT) settings or participate in any DNT frameworks, and we do not assign any meaning to any potential DNT track signals you may send or alter any of our data collection or use practices in response to such signals.
INFORMATION COLLECTED FROM INDIVIDUALS OUTSIDE THE UNITED STATES
Our Website is based in the United States and therefore, if you are using the Website from outside the United States, please note that your personal information will be transferred, stored and processed in the United States. Please note, however, that the data protection laws in the United States may not be as comprehensive as those in your country of residence. We are, however, unable to provide our services without handling your personal information in the United States.
Our Website is not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with such information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
Mobile Terms of Service
Nutravate by Compound Solutions
Last updated: Aug. 30, 2023
The Nutravate by Compound Solutions mobile message service (the “Service”) is operated by Nutravate by Compound Solutions (“Nutravate by Compound Solutions”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Nutravate by Compound Solutions’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Nutravate by Compound Solutions through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nutravate by Compound Solutions. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18443361525 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Nutravate by Compound Solutions mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18443361525 or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
HOW TO CONTACT US
Mail: Compound Solutions, Inc.
Attn: Brianna Davey
1930 Palomar Point Way, #105
Carlsbad, CA 92008